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Support
In the Support Page we give solutions of all the common confusions for our clients which arises during the operations and services
General Questions
- Your Business Hours
- What languages do you support?
- Are there any membership or signup fees?
- Does the FOB price on Car Auc Japan’s website include additional costs like freight charge, storage charge fees, tax and duties, etc.?
- Can I order spare parts from CarAuc Japan?
- What are your official Whatsapp numbers?
Account Assistance
- I’m having trouble logging in. What should I do?
- What should I do if I forgot my password to my account?
- How do I get the login ID and password for the account?
Vehicle Inspection
- How can I know the condition of the local cars?
- How can I know the condition of the import cars?
- Can I request information about specific car options?
- Is there any extra fee for pre-shipment inspection? (where applicable for import)
Payment Methods
- What payment methods do you accept for Import Cars?
- What payment methods do you accept for Local Cars?
- What currencies do you accept for Import Cars?
- Do you ship before payment?
- Do you provide loan services?
- Can I pay at your local dealer’s office for Importing Cars?
